Blog

Banks and insurers are under pressure to modernise customer communications. This article explores how financial services are future-proofing messaging in 2025 — balancing compliance, customer trust, and digital-first innovation.

Downstream Access (DSA) is the hidden engine behind bulk business mail in the UK. This article explains how it works and why outsourcing beats DIY mailrooms for cost, compliance, and efficiency.

Switching from paper to digital communication cuts costs and carbon. This article explores how hybrid and digital-first workflows reduce environmental impact while keeping businesses compliant.

Audit trails are essential for proving compliance in regulated industries. This guide explains what to include in a digital communication audit trail, with best practices for FCA and NHS requirements.

From postal delays to data breaches, regulated industries face growing risks in 2025. This article outlines the top communication challenges and how businesses can avoid them with secure, hybrid workflows.

Royal Mail’s delivery reforms mean slower post and new risks for businesses bound by strict SLAs. This guide explains how regulated industries can stay compliant, meet deadlines, and protect customer trust in 2025.

Traditional mail is slowing down, while hybrid mail is gaining momentum as the smarter choice for regulated industries. This comparison explains the key differences, compliance risks, and cost benefits so you can decide which is right for your business.

Regulatory mail keeps industries like finance, healthcare, and utilities compliant with strict rules on customer communications. This guide explains what regulatory mail is, why it matters, and how businesses can manage it securely in 2025.

Staying GDPR-compliant doesn’t need to slow you down. Discover how Micom helps regulated industries meet the highest data protection standards, by design, not bolt-on.

Regulated industries face mounting pressure to deliver secure, traceable, and compliant customer communications. From banking to healthcare, public sector to utilities, the risk of getting it wrong is too high. This article explores how Micom meets the strict requirements of regulated businesses, with a certified, all-in-one communications platform designed for compliance, control, and trust.

In regulated sectors, trust starts with compliance. From financial services to local government, organisations need to prove their messages are not only delivered, but delivered securely, with full auditability. This article explores how Micom was built for that challenge, offering a future-ready platform that combines encryption, tracking, and data control in one powerful ecosystem.

Retail and utility customers expect clear, timely updates, from bills to service alerts. This article explores how Micom helps businesses cut costs, stay compliant, and boost customer experience through smarter, automated communication across print, email, and SMS.

Outdated mailrooms, rising costs, and increasing pressure to modernise, UK councils are rethinking how they send letters. From council tax to appointment notices, physical communications still matter. But the way they’re sent is long overdue for an upgrade. That’s where Micom comes in.

Local councils are under pressure to cut costs while improving citizen services. This article shows how forward-thinking teams are replacing outdated print workflows with Micom’s secure hybrid mail and digital messaging, streamlining operations without losing the vital option of physical post.

Clear, secure communication is vital in healthcare , from appointment reminders to test results. This article shows how Micom helps NHS and private clinics modernise patient letters with hybrid mail, SMS, and email for safer, faster delivery.

With UK stamp prices at record highs and letter volumes continuing to fall, businesses are rethinking how they send mail. This article explains why stamps no longer make sense for organisations that value cost efficiency, speed, and compliance, and why Micom’s Smart Print is becoming the go-to alternative for secure, trackable, same-day letter dispatch.

This comparative article explores why standalone email and SMS tools like Mailchimp or Twilio fail businesses in regulated industries. It breaks down common limitations (lack of audit trails, no fallback delivery, compliance risks) and presents Micom’s hybrid solution as the smarter, more secure alternative. It is ideal for decision-makers evaluating communication platforms.

Mailing houses once made sense. They handled the heavy lifting, printing, sorting, posting, so you didn’t have to. But in 2025, that model doesn’t hold up for fast-moving businesses.

Micom CEO Andy shares how a team member’s leadership course sparked a company-wide cultural shift. Discover how Micom improved its Great Place to Work® score from 90% to 97% in one year, by listening, acting, and scaling its values as it grows from print to platform.

This article compares the true costs of using franking machines versus hybrid mail with Micom, covering upfront fees, ongoing maintenance, postage discounts, and hidden expenses. It explains why modern businesses are switching to Micom’s pay-per-item model and how this results in significant savings and simpler operations.

Discover what Royal Mail’s postal reform means for regulated sectors. Learn how Micom’s digital-first communication platform ensures speed, compliance and delivery resilience.

At Micom, we believe in connection with purpose - and our commitment doesn't stop at technology. We are supporting the new build with a donation to help bring classrooms and resources to life, and we'll continue backing their work as part of our Micom Foundation.

In today’s world, the assumption that “sent means received” is costing businesses more than just engagement. It’s eroding trust, creating risk, and frustrating teams who believe they’ve done everything right.

I'm sure we've all been there. You take a letter to the postbox and off it goes. It lands back on your doormat with a stamp on the front, insufficient postage amount. That is only if you are ahead of the game and you've been wise enough to provide a return address in the event of it being undelivered.

Hybrid mail is a smarter, faster way to send physical mail without ever touching a printer or envelope. Instead of managing letters in-house, you send them digitally to a provider who handles the printing, packing, and posting for you.

Micom is evolving—and fast. From flexible new pricing tiers to expanded platform capabilities and tailored solutions for every industry, we’re building a communications platform that puts speed, control, and clarity into every message.

On 1st July 2025, iMail Comms officially became Micom. But this rebrand isn’t just about a new name, it’s about reflecting who we’ve become and where we’re going.

Today, iMail Comms announces its rebrand to Micom - short for Multi-channel Intelligent Communications - marking the next phase in its evolution as a tech-first platform transforming how businesses deliver customer communications across all channels.

In today’s fast-paced world of business communication, hybrid mail bridges the gap between traditional methods and digital solutions. By combining the convenience of digital document creation with the reliability of physical mail, it offers businesses a way to save time and reduce postage costs while maintaining professional-quality correspondence.

In today’s fast-paced business world, hybrid mail is proving to be an innovative solution for managing customer communications. By combining digital processes with the physical delivery of mail, it simplifies the mailing process and helps businesses achieve significant cost savings. This trend is evident as UK Mail reported a 43% growth in hybrid mail usage during their busiest trading period, reflecting a significant shift towards digital mailing solutions.

For decades, traditional mail has played a vital role in business communication, connecting organisations with clients through physical letters and documents. However, with the evolving needs of businesses in the digital age, reliance on traditional mailing processes can be time-consuming and resource-intensive. This has led to the rise of hybrid mail solutions, offering a modern way to manage physical mail while enhancing efficiency and reducing postage costs.

With remote work and flexible business models on the rise, digital mail has become a practical solution for managing incoming mail securely and efficiently. By converting incoming paper mail into digital files, businesses gain quick, centralised access to critical documents, enhancing productivity and supporting team flexibility.

In this guide, we’ll explore the factors influencing direct mail costs, break down the key expenses involved, and share tips to optimise your budget without compromising on quality. Whether you’re planning your first campaign or refining your current strategy, our experienced team at imail comms is here to provide the insights you need to make informed decisions.