Micom Platform Update: New Features, Pricing Options, and Industry Solutions Explained

Micom is evolving—and fast. From flexible new pricing tiers to expanded platform capabilities and tailored solutions for every industry, we’re building a communications platform that puts speed, control, and clarity into every message.

This update brings you everything you need to know about what’s new, what’s coming, and how we’re helping more businesses switch to smarter, scalable communication.

Why We’re Updating the Micom Experience

The way organisations deliver messages—whether digital or printed—is changing rapidly. Businesses want more than just delivery; they want:

• Automation that works in real time
• A single platform for every channel
• Security and compliance by default
• Transparent pricing, no hidden fees

Micom’s latest updates reflect exactly that. We're building for scale, security, and simplicity—so teams in marketing, operations, and compliance can all work smarter.

What’s New in the Micom Platform

Smarter Automation

Our new automation engine brings real-time control to every journey.

• Schedule campaigns by trigger, time, or condition
• Automatically fallback to print if digital fails
• Create multi-step journeys (with more visual tools coming soon)

Unified Dashboard Experience

We’ve made it easier to manage your entire communication strategy in one place.

• See SMS, email, and print performance in real time
• Access delivery audits and SLA tracking
• Assign user roles and permissions with greater flexibility

More Channels, More Control

We’ve expanded delivery capabilities across both regulated and customer-facing comms:

• SMS routing improvements for speed and cost
• Print fallback logic now triggers instantly when emails bounce or go unopened
• WhatsApp and RCS delivery in development for 2025

“Micom gives you a smarter way to send—without needing five different systems to do it.”

Introducing Our New Pricing Tiers

We now offer two distinct ways to use Micom: Self Serve and Micom Infinity (Enterprise). Both deliver access to our multi-channel communication engine—with pricing tailored to how you work.

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*All pricing excludes VAT. Premium mail cut-off: 3pm. Standard mail cut-off: 6pm.

Micom Infinity (Enterprise)

Micom Infinity is our bespoke, enterprise-grade solution. Designed for high-volume, multi-department organisations that demand scale, speed, and control.

What’s Included:

• Dedicated onboarding and support team
• Advanced automation triggers
• API access and developer support
• Custom user roles and permissions
• Advanced audit logging and compliance
• Secure SFTP or direct data upload
• Scalable infrastructure for bulk sends

Contact Sales for bespoke pricing and technical walkthroughs.

Highlight: Switch to Micom Pages

One of the most useful updates on our site is the Switch to Micom section. These pages make it easy to compare your current setup with the Micom platform—and see exactly where you're losing time or budget.

Switch pages available for:

• Franking machines
• Stamps and manual posting
• Siloed mailing houses
• Basic email and SMS tools

Each page walks through:

• Key differences in cost, time, and compliance
• Typical use cases and delivery workflows
• Why switching saves hours per campaign

“Switch pages help organisations clearly evaluate their current approach and map out a smarter one.”

Explore Our Industry-Specific Solutions

Micom isn't a one-size-fits-all tool. Our platform is built with industry nuance in mind—supporting both regulatory and commercial messaging.

Sector-Focused Workflows Include:

• Healthcare – Secure appointment reminders, results letters, NHS routing logic
• Financial Services – Statements, secure client updates, GDPR-compliant fallback
• Public Sector – Tax notices, FOI responses, council letters
• Utilities & Retail – Outage alerts, service updates, customer promotions

“Every industry page helps you see how Micom fits your reality—not just your tech stack.”

Coming Soon to Micom

We’re not slowing down. Here’s what’s next:

• AI-powered personalisation (H2 2025 beta)
• Visual journey builder with drag-and-drop workflows
• Deeper CRM integrations (HubSpot, Salesforce, Dynamics)
• Enhanced analytics dashboards for performance benchmarking
• Expanded scheduling with smart time windows and retry rules

Frequently Asked Questions

What are Micom’s pricing options?
We offer Self Serve (Lite, Edge, Nexus) and bespoke Enterprise (Micom Infinity) plans. Explore full details on our Pricing Page.

Can I try Micom for free?
Yes. Micom Lite is free to use, no credit card required. Perfect for testing print and digital workflows.

Is Micom suitable for my industry?
Most likely. Explore our Industry Solutions to see how we support regulated and high-volume organisations.

How do I compare Micom with my current setup?
Visit our Switch Pages for direct comparisons with franking, stamps, mailing houses, and more.

Do you offer support for compliance-heavy use cases?
Yes. Micom supports GDPR, ISO 27001 standards, and includes secure fallback print delivery.

Final Thoughts

Micom is growing because the world of communication demands more:

• More flexibility
• More intelligence
• More control across every channel

Whether you're a marketing team seeking automation or an operations lead managing regulatory messaging, Micom is built to help you communicate smarter.

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