Privacy and Cookies Policy

Introduction

Micom Technologies Ltd (company registration number 13535125) of Unit 3a & 3b, Manor Park Industrial Estate, Quinn Close, Coventry, CV3 4LH, United Kingdom, is committed to protecting your personal information and complying with our obligations under data protection law. This Privacy and Cookies Policy explains how we collect, use, share, and protect personal information when you use our websites or services, and outlines your rights. It is intended to meet the requirements of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Micom Technologies Ltd operates the websites micom.com, imailprint.co.uk, and imailprint.com, among others. For these websites and the services we provide, Micom Technologies Ltd is the “data controller” (the organisation responsible for deciding how and why your personal data is used).

Please read this Policy carefully. By using our sites or services, you acknowledge the collection and use of your personal information as outlined here. If you have any questions, you can contact us using the details in the “Contact Us” section below.

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Who We Are and How to Contact Us

Data Controller: Micom Technologies Ltd is the data controller of your personal information. Our registered business address is Unit 3a & 3b, Manor Park Industrial Estate, Quinn Close, Coventry, CV3 4LH, UK.

Contact Details: If you have questions about this policy or wish to exercise your rights, please contact our data protection team:

• Email: privacy@micom.com
• Postal Address: Data Protection Team, Micom Technologies Ltd, Unit 3a & 3b Manor Park Industrial Estate, Quinn Close, Coventry, CV3 4LH, United Kingdom.

We will be happy to assist with any queries or requests regarding your personal data.

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Personal Information We Collect

We may collect and process various types of personal information about you (as a customer, website user, or recipient of our services). This personal information includes:

• Contact Information: Your name, postal address, email address, telephone number(s), and other contact details.
• Identification and Company Details: The name of the company you work for (if you use our services on behalf of a business), your job title/position, and the company’s contact details (address, email, phone). We may also collect identification information to verify your identity for security or compliance purposes (for example, forms of ID for anti-fraud checks).
• Service Usage Information: Details about the products and services of ours that you have requested or used. This might include information you provide when you register an account, fill in forms on our websites, or communicate with us about your service usage.
• Transaction and Payment Information: Details necessary for processing payments and fulfilling orders, such as your payment card details or bank account information, billing address, and records of payments made to or from you.
• Postal and Delivery Information: Information related to mail or parcels processed through our services. For example, if someone sends you mail or a parcel via a Micom service (such as our Imailprint service), we will process information on the outside of those items (like the recipient name and address) to route and deliver them. We may also collect information when you sign for receipt of a delivery (such as your signature and the time of delivery).
• Correspondence and Enquiry Information: Details you provide when contacting us with an enquiry, feedback or a complaint (whether by phone, email, or otherwise). This includes the content of your communications with us. If you call our customer service lines, we may record the call for training and quality assurance purposes.
• Online Usage Data: Information collected through your interactions with our websites and online services. For example, we may collect information via cookies and similar tracking technologies about how you navigate and use our website, your IP address, browser type, and referring pages. (See Cookies and Similar Technologies below for more details.)
• CCTV Images: If you visit our physical locations, please be aware that our sites are protected by CCTV video surveillance for security and safety reasons. Your image may be captured on these systems when you are on our premises.

We aim to only collect necessary personal information. In general, you directly provide most of the personal data we process (for instance, when you sign up for our services or communicate with us). In some cases, we may receive information about you from other sources, as explained next.

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How We Collect Personal Information

We collect personal information through several channels:

• Directly from You: Most data comes from you when you interact with us. For example, you provide personal information when you: create an account on our website, complete forms (online or paper-based), communicate with us by phone or email, enter information on our websites, or use our services.
• Through Our Services: If you are a recipient of our services (for instance, you receive a letter or parcel sent via Micom’s mailing services), we collect personal data related to that service. This can include information on mail items passing through our postal network (such as the names and addresses on letters or parcels that enable us to deliver them to you) and information captured when you sign for a delivery. In other words, we may collect personal data about you from third parties who utilize our services to send items to you.
• From Business Partners: When we provide services in partnership with another company, your information might be collected by the partner and shared with us as part of delivering the combined service. For example, if we run a service jointly with a business partner or you sign up for a Micom service via a partner platform, that partner will collect your details and pass them to us so that we can fulfil your request. Similarly, if you are receiving a parcel via one of our partners’ delivery services (where Micom is involved in the delivery), the partner may collect your signature or other confirmation on delivery and share it with us.
• Third-Party Data Sources: We may also obtain personal information from other sources:
  
  • Marketing Lists and Public Databases: From time to time, we might acquire marketing or sales lead lists from reputable third parties, or reference public databases such as the Electoral Register, to ensure we have accurate address information for delivering services or to send legitimate marketing communications (where permitted). We would only use such information where it is lawful to do so.
  • Credit Reference and Identity Verification Agencies: In order to protect our business and comply with regulations, we might receive information from credit reference agencies or identity verification services. For example, when you apply for a line of credit with us or if we need to verify your identity, we may obtain credit scores or confirmation of your identity from third-party agencies.
  • Payment Processors and Banks: When you make a payment to us, we receive confirmation and details of that payment from our payment processing providers or banks (such as payment authorisation information).
• Cookies and Web Technologies: As you use our websites, we use cookies and similar technologies to collect certain data automatically (such as browsing behaviour, browser type, etc.). See the next section for more details on our use of cookies and how you can manage them.

Where we obtain data from third parties (such as credit agencies or marketing list providers), we will treat that data in accordance with this Policy and any additional privacy information provided to you at the time.

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Cookies and Similar Technologies

Like most websites, our sites use cookies and similar tracking technologies to provide and improve our services and to enhance your user experience. This section explains what these technologies are, how we use them, and your choices regarding them.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, etc.) when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions. Similar technologies include web beacons (small image files or scripts that can track email open rates or website visits) and local storage in your browser. In this Policy, we refer to all of these as “cookies” for simplicity.

Types of Cookies We Use:

We use the following categories of cookies on our websites:

• Strictly Necessary Cookies: These are essential for the website to function properly. They enable core features like page navigation, security, and network management. For example, if our site has a login feature or shopping cart, these cookies would allow you to stay logged in or remember what’s in your cart. You cannot disable these essential cookies, as the site won’t work properly without them.
• Functional Cookies: These cookies remember your preferences and choices to provide a more personalised experience. For instance, they might recall your language selection or other custom settings so you don’t have to set them every time.
• Analytics/Performance Cookies: We use these to collect information about how visitors use our websites, such as which pages are visited most often and if users encounter error messages. This helps us understand and improve how our services perform and tailor them to our users’ needs. For example, we might use Google Analytics or similar tools which set cookies to gather anonymised statistics about website usage. The data collected by these cookies is aggregated and not used to directly identify you.
• Advertising/Targeting Cookies: (Currently, Micom does not use third-party advertising cookies on our sites. If this changes, we will update this Policy and seek your consent as required.) These cookies would be used to track your browsing habits and show you relevant advertisements on other sites. They can be set by us or by advertising partners with our permission. (As of the latest update of this Policy, any marketing on our part is limited and we do not profile your browsing for third-party advertising networks.)

Why We Use Cookies:

We use cookies to:

• Make our websites work efficiently and securely (necessary cookies).
• Remember your settings and preferences (functional cookies), so you have a smoother experience.
• Improve our website and services by understanding how people use them (analytics cookies).
• Occasionally, to offer you content or communication that is relevant to you (for example, if you are already our customer, we might use a cookie to show you related services you might be interested in on our site). Any such usage will be done in compliance with privacy laws.

Cookie Consent and Your Choices:

Under UK law (PECR and UK GDPR), we can only use non-essential cookies (functional, analytics, targeting) on your device with your consent. When you first visit our website, you will see a cookie banner or pop-up that informs you of our use of cookies and requests your consent for us to set cookies that are not strictly necessary. You can choose to accept all cookies, reject non-essential cookies, or customise your cookie settings.

If you accept, we will place the relevant cookies on your device. If you decline or ignore the banner, we will not set non-essential cookies, though some site features (especially personalised features) may not function fully without them.

You can change your cookie preferences at any time. This can be done by:

• Using our Cookie Settings tool: If our website provides a “Cookie Settings” or preferences center (usually accessible via a link on the website footer or the banner), you can revisit it to adjust which cookies are allowed.
• Browser Settings: Alternatively, you can manage or delete cookies through your web browser’s settings. Most browsers allow you to see what cookies you have and clear them individually or all at once. You can usually also configure your browser to block cookies from particular sites or from all sites. Please note, blocking all cookies (including strictly necessary ones) may impact the functionality of our site (and other sites) on your browser.

Web Beacons and Email Tracking: We may include small images or tracking links in emails we send (for example, in a newsletter) to know if you opened the email or clicked a link. This helps us gauge the effectiveness of our communications and tailor future messages. You can disable email tracking by not downloading images in an email (your email software may have settings for this), though even text-only click-through links may be tracked when clicked. If you would rather not be tracked in this way, you can opt out of marketing emails altogether (see Your Rights below, specifically the right to object or withdraw consent for marketing).

Third-Party Cookies: Some content or applications on our websites may be provided by third parties, which could set their own cookies. For example, if we embed a video from YouTube or a map from Bing/Google, those platforms may set cookies. Also, as mentioned, we use analytics services like Google Analytics which set their own cookies to collect usage statistics (we ensure any such usage is covered by appropriate data protection safeguards). Third-party cookies are governed by the privacy/cookie policies of those third parties. We make efforts to list and inform you about all significant cookies in use and to obtain consent where required.

We periodically scan and update our cookie usage. For more details on exactly which cookies we use and their durations, please refer to the cookie consent banner details or contact us. By continuing to use our sites with cookies enabled, you are agreeing to our use of cookies as described here. If you have any concerns about our use of cookies, you can always contact us at privacy@micom.com.

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How We Use Personal Information (Purposes and Legal Bases)

We only use your personal information when we have a valid legal basis to do so. Under UK GDPR, the main lawful bases we rely on are: (a) to perform a contract we have with you, (b) to comply with a legal obligation, (c) where it is in our legitimate interests (and those interests are not overridden by your rights), or (d) with your consent (for example, when you have opted in to certain uses). In rare cases, we might also rely on (e) to protect your vital interests or (f) for a task in the public interest, but these are not common in our context. If we ever process “special category” data (sensitive personal data) about you, we will ensure an additional lawful basis applies (such as your explicit consent or a substantial public interest condition under law).

Below is a summary table of the purposes for which we use personal information and the corresponding legal basis for each processing activity:

Notes: We will only use your personal information for the purposes listed above or for closely related purposes. If we need to use your personal data for a new, unrelated purpose, we will update our privacy information and, if necessary, ask for your consent. We do not carry out fully automated decision-making (including profiling) that has legal or similarly significant effects on you, without human involvement. Should this change in future, we will inform you and ensure any necessary safeguards are in place.

Who We Share Personal Information With

We treat your personal information with care and confidentiality. However, there are circumstances where we need to share information with third parties. Any sharing is done strictly on a need-to-know basis and in line with the purposes outlined above. We do not sell your personal data to third-party marketers. We may share your information with:

• Micom Group and Personnel: Within Micom Technologies Ltd, and with any affiliated companies (if applicable). This means your information may be accessed by authorised Micom staff members or departments who need it to perform their jobs (such as the customer service team, IT administrators, or finance department). All such access is controlled and subject to confidentiality obligations.
• Service Providers and Processors: Trusted third-party companies that provide services to us or act on our behalf. For example, this includes:
  
  • IT and Hosting providers (who host our websites, databases, or provide cloud storage – they may process customer data as part of maintaining our systems).
  • Payment processors and banks (to handle credit card transactions or direct debits securely).
  • Delivery and logistics partners (if we work with another courier or postal operator to deliver an item, we share the necessary data for that delivery).
  • Marketing and communications service providers (for instance, a platform that sends out our email newsletters or surveys, under our instructions).
  • Analytics and web service providers (like analytics tools or advertising partners, as described in the Cookies section, who process usage data for analytics or advertising on our behalf).
    These providers are bound by contracts that require them to only use your information for our specified purposes and to protect it. They cannot use your data for their own unauthorised purposes.

• Business Partners: If we offer a service in collaboration with a partner organisation or run a joint promotion, we may need to share details with that partner. For example, if you sign up for a service that Micom provides in partnership with another company, we will share information with that company as needed to deliver the service (and they likewise will share information with us). We will only engage in such arrangements where there are appropriate data sharing agreements in place. Additionally, if you specifically request information about or from one of our partners (or consent to receive marketing from them), we may transfer your contact details to the relevant partner so they can fulfil your request.
• Credit Reference and Fraud Prevention Agencies: When we conduct credit checks or fraud screening (as described in the How We Use section), we share relevant information with credit reference agencies and fraud prevention organisations. For example, we might provide your personal details to a credit agency to obtain a credit score or to confirm your identity. Likewise, if you provide false or misleading information and we identify fraud, we will record this and share it with fraud prevention databases or agencies. These agencies may share data back with us (for instance, providing us with credit information or fraud risk alerts) and may also share your information with other organisations as part of fraud prevention measures. This is done to protect us and others from financial or identity fraud. Note that information shared with such agencies (including any fraud or money laundering risk flags) may be accessed by law enforcement and other organisations to inform decisions on credit, insurance, verification, and other legitimate purposes.
• • Law Enforcement and Regulatory Bodies: We may disclose personal information to the police, governmental agencies, regulatory bodies, or other authorised organisations if required by law or if we have a lawful basis (for example, to comply with a legal obligation or court order). This includes cooperating with investigations (such as providing information for preventing or detecting crime, or reporting incidents to law enforcement), or sharing information with regulators like the Information Commissioner’s Office if required during data protection audits or investigations. We may also share information to enforce or apply our terms of use or other agreements, or to protect the rights, property, or safety of Micom, our customers, or others. For example, exchanging information with other companies and organisations for fraud protection and credit risk reduction is an instance of this type of sharing.
• With Your Consent or At Your Direction: Aside from the above, we will share your personal information with others if you have specifically asked us to or explicitly consented to such sharing. For instance, if you ask us to transfer your data to a new provider, or if you consent to our sharing of your testimonial or feedback publicly, we will do so as directed. Similarly, if in the future we were to offer you the chance to opt-in to receive offers from third-party companies, we would only share your details with those companies if you agreed.
• Business Transfers (Corporate Transactions): If Micom Technologies Ltd undergoes a business transaction such as a merger, acquisition by another company, or sale of all or part of its assets, personal information we hold may be transferred to the new owner or third party involved in the transaction as part of the business assets. If such a transfer happens, we will ensure your personal information remains subject to confidentiality commitments and, at the point of transfer, we will provide notice and/or obtain your consent if required by law.

When sharing information, we ensure that the third parties only have access to what is necessary for that specific purpose and that they handle the information in accordance with applicable data protection law. We also ensure any third party has appropriate safeguards in place to protect your data. If you would like more details about the third parties we share information with, you can contact us for further information.

Sub-processors

You can request a full list of our current sub-processors by contacting privacy@micom.com

International Data Transfers

Micom primarily processes personal information in the United Kingdom. However, some of the external parties we share data with or our own service providers may be located outside of the UK. For example, a cloud IT provider might store data on servers in the European Economic Area (EEA) or in the United States, or we may have a support team or partner operating in another country.

Whenever we transfer your personal information outside the UK, we will ensure that adequate safeguards are in place to protect your data to the standards required by UK law. This may include:

• Transferring to countries that have been officially deemed to provide an adequate level of data protection by the UK government (so-called “adequacy regulations” or decisions). (For instance, transfers to countries in the EEA are currently permitted as those countries are covered by adequacy under UK law post-Brexit.)
• Where we transfer to countries without an adequacy decision (such as the United States or others), we use approved contractual clauses known as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement/Addendum, as appropriate. These are legal contracts that impose data protection obligations on the recipient to ensure your information is protected.
• In some cases, we may rely on other permitted transfer mechanisms, such as where the transfer is necessary for the performance of a contract with you (e.g., if you are abroad and we need to send data to you or provide a service to you there), or where you have explicitly consented to the transfer after being informed of any risks.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy when transferring internationally. If we engage service providers abroad, they will be bound by contract to the same high standards of data protection as we uphold in the UK.

You have the right to contact us for more information about the safeguards we have put in place for international data transfers (such as a copy of the relevant contractual commitments, which may be provided with some confidential or irrelevant details removed).

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How Long We Keep Personal Information (Data Retention)

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In practice, this means:

• If you are a customer, we will keep your personal details and account information while you are actively using our services or maintaining an account with us.
• After you stop using our services or close your account, we generally retain your data for a reasonable period after your relationship with us has ended. This is to enable us to deal with any post-closure queries or issues (for example, billing disputes, legal claims) and to comply with legal obligations or official requirements regarding record-keeping. The length of time will vary depending on the type of data and our obligations. For example, we may keep contract and payment records for six years after the end of our contract with you, because this timeframe is commonly required for tax and accounting purposes and is also the typical limitation period for legal claims.
• If you have just made an enquiry but never became a customer, we will retain your information for as long as necessary to follow up on your enquiry, then a further period in case you contact us again or choose to take up our services (we may ask if you want to stay on a mailing list, otherwise we will typically delete or anonymise inquiry data after a set period, e.g., 1-2 years).
• For marketing communications, we will retain your contact details on our marketing list until you opt-out or unsubscribe from marketing (or otherwise inform us that you do not wish to receive further communications). If you opt-out, we will move your details to a suppression list to ensure we respect your choice not to be contacted, or delete them entirely if we are confident we can reliably avoid sending you marketing again.
• Call recordings (for customer service training) are kept for a limited time relevant to training cycles and then deleted or overwritten. For instance, we might keep call recordings for a few months up to a year, unless a particular recording is needed longer (e.g., to investigate a complaint).
• CCTV footage at our premises is generally overwritten on a routine loop unless needed to investigate an incident. Typically, CCTV recordings are kept for a short period (for example, 30 days) unless an issue arises that requires us to retain specific footage longer (such as a theft or safety incident).
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When we no longer have a legitimate need or legal requirement to keep your personal information, we will securely delete or anonymise it. In some cases, if immediate deletion is not possible (for example, because the data is stored in backups), we will ensure that such data is securely stored and isolated from further use until deletion is feasible.

Data Minimisation: We periodically review the personal data we hold and erase or anonymise that which we no longer need. Our goal is not to keep your data indefinitely, but only for the duration that it serves a valid purpose. We also endeavour to keep data accurate and up-to-date during the period we hold it. We encourage you to help us with this by informing us of any changes to your personal information (e.g., if you change address or email). You can update some of your information directly through your account on our website, or by contacting us.

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How We Protect Your Personal Information (Security)

Micom Technologies Ltd takes the security of your personal data seriously. We have implemented appropriate technical and organisational measures to safeguard your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Technical Protections: We use security technologies such as encryption and secure protocols (for example, HTTPS for our website) to protect data during transmission. Our systems are protected by firewalls, and we employ anti-virus and intrusion detection systems to prevent and detect unauthorised access. Sensitive financial information (such as payment card details) is handled using industry-standard security (for example, PCI-DSS compliance for card payments).
• Access Controls: Personal data is accessible only to those employees, contractors, and service providers who need it for their duties. They are subject to strict confidentiality obligations. We enforce access controls and authentication measures (such as passwords and, where appropriate, multi-factor authentication) to prevent unauthorised staff or outsiders from accessing data.
• Organisational Policies: We have internal policies and training for staff on data protection, ensuring that everyone at Micom understands the importance of protecting personal data and follows best practices. This includes policies on the use of laptops/mobile devices, secure handling of data, and responding to security incidents.
• Physical Security: Our offices and data centres have physical security controls (like CCTV, entry controls, locks, and guards as appropriate) to prevent unauthorised access to places where personal information is stored.
• Third-Party Assurance: When we use third-party service providers, we require them to have appropriate security measures as well. We carefully select our vendors and incorporate data protection and security requirements into our contracts with them.
• Data Breach Procedures: We have a data breach response plan in place. In the unlikely event of a data security incident or breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities (such as the ICO) as required by law, and take all necessary steps to mitigate the breach and prevent it from happening again.

While we strive to protect your personal information, please note that no method of transmission over the Internet or electronic storage is completely secure. We continuously work to update and improve our security measures to counter new threats. You also play a role in keeping your data secure – we advise that you use strong, unique passwords for your accounts with us and notify us immediately if you suspect any unauthorised access to your account or personal data.

Your Rights Under UK GDPR

Under data protection laws, you have a number of important rights regarding your personal information. We respect these rights and have processes in place to ensure we can uphold them. Your principal rights are as follows:

• Right to Be Informed: You have the right to be given clear, transparent information about how we use your personal data. We aim to do this through this Privacy and Cookies Policy and any related privacy notices or communications. If anything is unclear, please let us know.
• Right of Access: You have the right to request a copy of the personal data we hold about you, as well as information about how we process it (commonly known as making a “subject access request”). This allows you to confirm what information we have and check that we are processing it lawfully.
• Right to Rectification: If any of your personal information held by us is inaccurate or incomplete, you have the right to have it corrected. You can request that we rectify errors or update old information. (For example, you can ask us to correct a misspelled name or an outdated address.)
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances – for instance, if the data is no longer necessary for the purposes it was collected for, or if you withdraw consent and we have no other lawful basis to continue using the data, or if you object to processing and we have no overriding legitimate grounds to continue, or if we unlawfully processed your data. This is sometimes called the “right to be forgotten.” Please note this right is not absolute and may not apply if we still have legitimate grounds to retain the data (e.g., a legal obligation to keep it). We’ll inform you if that’s the case.
• Right to Restrict Processing: You have the right to request that we limit or suspend the processing of your personal data in certain situations. For example, if you contest the accuracy of the data, you can request we refrain from processing it (aside from storing it securely) until we verify its accuracy. Or if you have objected to processing (see below), you can request restriction while we consider your objection. This right can also apply if we no longer need the data but you want us to keep it for use in a legal claim. When processing is restricted, we can still store your data but will not use it further without your consent or unless required by law.
• Right to Data Portability: For data that you have provided to us and which we process by automated means on the basis of your consent or in performance of a contract, you have the right to obtain that data from us in a structured, commonly used and machine-readable format. You also have the right to request that we transmit that data directly to another service provider (where technically feasible). In simple terms, this right allows you to take your data that you gave us and reuse it across different services. (It applies to things like your account data or transaction history that you provided, if processed electronically.)
• Right to Object: You have the right to object to our processing of your personal data in certain circumstances:
  
  • Legitimate Interests: If we are processing your data on the basis of our legitimate interests (see the How We Use section above), you can object to this. You should explain the reasons why you feel our use of your data is affecting you, based on your particular situation. We will then consider your objection and if we cannot demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing is not for the establishment, exercise or defence of legal claims, we will stop that processing.
  • Direct Marketing: You have an absolute right to object to your personal data being used for direct marketing purposes. This means if you object, we will stop using your data to send you marketing communications or show you targeted ads. There are no exemptions to this; if you say you don’t want marketing, we will honour that. (If you are receiving our marketing emails, you can always click the “unsubscribe” link within those emails to quickly exercise this right. You can also contact us directly.)
• Right to Withdraw Consent: In cases where we rely on your consent to process your personal information (for example, for certain marketing or for certain cookies or specific optional services), you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted based on consent before withdrawal, but it means we will stop the specific activities that were based on consent. For instance, if you consented to receive a newsletter, you can opt out later and we will cease sending it. If you consented to non-essential cookies, you can change your preferences to withdraw that consent (see Cookies section). Withdrawing consent is as easy as giving it – simply contact us or use the tools provided (like an unsubscribe link or cookie settings).
• Rights related to Automated Decision-Making and Profiling: As noted, we do not currently make solely automated decisions that have legal or similarly significant effects on you. If that changes and we ever do so, you would have the right to certain protections and to request human intervention or to challenge a decision. We include this here for completeness with GDPR provisions.

To exercise any of these rights, please contact us using the contact details provided in the Contact Us section. Typically, you won’t have to pay a fee to exercise your rights. However, if your request is clearly unfounded, repetitive, or excessive, we may either charge a reasonable fee or refuse to comply (as allowed by law). We will respond to all legitimate requests as quickly as possible and at least within one month, as required by law (this can be extended by a further two months for complex requests, but we would inform you of any delay and the reasons).

We may need to verify your identity when you make a request to ensure we don’t disclose your data to someone who isn’t you. Therefore, we might ask for information or documents confirming who you are. You do not have to explain why you want the information, but if you are objecting to processing or requesting rectification, it might help if you clarify your situation so we can address the concern properly.

Your right to complain: If you have any concerns or are not satisfied with how we have handled your personal information, we hope you will give us the chance to address this by contacting us directly. However, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), which is the supervisory authority for data protection issues in the UK.

• The ICO’s website is www.ico.org.uk and it provides details on how to report a concern.
• You can also contact the ICO by phone at 0303 123 1113 or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom.

Exercising any of your rights or contacting the ICO will not affect your access to our services. We will never discriminate against anyone for exercising their data protection rights.

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Contact Us

If you have questions about this Privacy and Cookies Policy, or wish to exercise any of your rights, or have any concerns about your personal data, please get in touch with us. Our contact information is:

Micom Technologies Ltd

Attn: Data Protection Team

Unit 3a & 3b, Manor Park Industrial Estate,

Quinn Close, Coventry, CV3 4LH,

United Kingdom.

Email: privacy@micom.com

Telephone: +44 (0)333 090 5394 (main switchboard; ask for the Data Protection officer/team).

Using email will usually allow us to respond to you more quickly. When you contact us, please provide your name and contact details and clearly state the nature of your request or question (for example, if you are requesting a copy of your data, describe the information you want to access). This will help us to respond more efficiently.

Updates to this Policy: We may update this Privacy and Cookies Policy from time to time to reflect changes in law or in our privacy practices. If we make significant changes, we will notify you by an appropriate means (for example, by a notice on our website or by email, where appropriate). The “Effective Date” at the top of this Policy indicates when the latest revisions were made. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Thank you for taking the time to read our Privacy and Cookies Policy. We are committed to protecting your personal data and respecting your privacy rights while delivering our services.

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