Micom for Regulated Industries: A Communications Platform You Can Trust

In highly regulated sectors, communication isn’t just a process, it’s a liability. One misstep could lead to fines, reputational damage, or lost trust. Whether it’s sending appointment letters in healthcare, bank statements in finance, or statutory notices in the public sector, accuracy, security, and compliance are non-negotiable.

Micom is a purpose-built communications platform designed for the organisations that simply can’t afford to get it wrong.

Why Compliance-Driven Teams Need Better Communication Tools

Many regulated organisations still rely on disconnected systems, outdated franking machines, separate email tools, and clunky mailrooms. These setups introduce risk: delayed letters, missing audit trails, misrouted documents, or even data breaches.

Add to that the growing scrutiny from regulators like the FCA, NHS Digital, ICO, and Ofcom, and the need for a unified, secure platform becomes clear.

Micom answers that need.

Built for Regulated Industries

Micom has been designed from the ground up to serve the demands of high-compliance sectors.

• Healthcare: Send appointment reminders via SMS and post. Include patient results through encrypted web links. Supports NHS frameworks and data handling policies.
• Financial & Legal: Deliver statements and notices with timestamped records. Built-in audit logs help meet FCA, GDPR, and Consumer Duty requirements.
• Government & Councils: Reach every citizen with cost-efficient bulk mail or fallback from digital. Maintain complete proof of postage and delivery.
• Utilities & Debt Recovery: Use automatic escalation rules to trigger letters if emails are unopened. Maintain compliance with regulatory mail standards.

Micom’s infrastructure meets ISO 27001, ISO 9001, ISO 14001 and aligns with GDPR best practice.

Every Channel, One Compliant Platform

Micom brings together all major communication formats, physical and digital, into one seamless interface.

Print letters
Email with tracking
SMS for instant alerts
Encrypted Web Links for confidential data

If a message sent by email isn’t opened within a set timeframe, Micom can automatically trigger a postal letter, ensuring nothing slips through the cracks. Everything is logged, timestamped, and auditable, providing total visibility and peace of mind.

Security and Control by Design

Micom operates exclusively from UK data centres and encrypts data end-to-end in transit and at rest. All templates, user actions, and delivery events are recorded , providing a full audit trail for every communication.

• Access controls by role and department
• Template locking to avoid unauthorised changes
• No third-party data sharing
• Regular penetration testing and compliance audits

Compliance isn’t a layer we add on, it’s baked into how the platform is built.

Easy to Use, Built to Scale

Micom is powerful enough for enterprise and intuitive enough for frontline teams.

• Upload letters in a few clicks
• Send campaigns across multiple channels from one dashboard
• Automate messages via API or secure file transfer
• Scale from one department to an entire organisation

It’s already trusted by law firms, NHS trusts, local authorities, insurance groups, and leading debt recovery organisations.

Proven for G-Cloud and Crown Commercial Service

Micom is actively listed on major procurement frameworks, including G-Cloud and Crown Commercial Service, making it easier and faster for public sector and healthcare organisations to engage with us compliantly.

Ready to Replace Your Legacy Systems?

Many regulated organisations are still paying for:

• Physical mailrooms with limited oversight
• Franking machines and copier leases with hidden costs
• Multiple disconnected tools for print, email, and SMS
• Manual tracking and paper-based compliance

Micom replaces all of that with a single, secure platform that evolves with regulation. No more reacting to compliance changes, you’re already ahead.

Your Partner in Regulatory Communications

In regulated industries, the smallest error can cause the biggest impact. That’s why Micom is engineered to give you full control, full visibility, and full compliance, across every communication.

One secure platform. Every channel covered. Nothing missed.

Explore Micom’s secure communications platform now

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