How Financial Institutions Can Stay Compliant and Communicate Smarter

Micom’s solution for FCA and GDPR-ready communications.

In the world of finance, communication isn’t just important, it’s regulated. From the Financial Conduct Authority’s (FCA) guidance to GDPR obligations, financial services firms face intense scrutiny when it comes to how they contact customers.

Whether it’s sending a loan statement, fraud alert, renewal letter or terms of service update, every message must be secure, timely, and trackable. This article explores how Micom helps financial institutions simplify compliance while improving the customer experience.

The Compliance Challenge in Financial Services

Financial organisations are legally required to provide accurate, understandable, and timely communications. But compliance can be complex:

• FCA Regulations require communications to be clear, fair and not misleading.
• GDPR demands secure data handling, consent tracking, and clear opt-out options.
• Operational risk is high, manual processes can cause delays, missed letters, or non-compliant formatting.
• Customer trust can be damaged by failed delivery or data breaches.

And it’s not just a legal issue. Poor communication affects customer retention, operational efficiency, and brand reputation.

Why Legacy Systems Put You at Risk

Many financial institutions still rely on outdated, siloed systems to manage their print, email, and SMS communications. These systems often:

• Lack integration or real-time visibility.
• Can’t track delivery or provide audit logs.
• Rely on manual processes for formatting and approvals.
• Offer no digital fallback if post fails to reach the recipient.

This creates a fragile environment where mistakes can lead to non-compliance or missed communications, and that’s before factoring in the cost and admin overhead.

How Micom Helps You Stay Fully Compliant

Micom was built for high-compliance industries. Our platform ensures every message you send, whether printed or digital, is secure, trackable, and fully auditable.

FCA & GDPR-Ready by Design

• Encrypted delivery for print, email and SMS messages.
• Proof of dispatch and delivery logs for every item.
• UK data residency with ISO 27001, ISO 9001, and ISO 14001 accreditation.
• Template controls to ensure consistent, brand-safe communications.

Micom creates a digital paper trail automatically, supporting internal audits, external reviews, and regulatory oversight.

From Letters to SMS – One Platform, Every Channel

Modern financial customers expect more than just letters in the post. Micom lets you deliver messages via:

• Printed letters
• Encrypted emails
• SMS and mobile alerts

Choose the best channel for the customer, or let Micom try multiple in sequence. For example, send a secure email first, and if it isn’t opened within 48 hours, send a printed letter instead.

All of this happens from one simple, secure dashboard, reducing handoffs between teams and minimising risk.

Trusted by Regulated Industries

Micom is trusted by:

• UK councils handling benefits and tax.
• Debt recovery agencies sending FCA-regulated notices.
• Healthcare and public sector bodies governed by strict data rules.

We’re also listed on G-Cloud and Crown Commercial Service frameworks, making it easy for procurement teams to onboard us with confidence.

Real Compliance. Real Savings.

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Financial teams using Micom report:

• Up to 60% savings on mailing costs
• Drastically reduced admin workload
• Faster delivery and less compliance risk

Ready to Modernise Your Communications?

Micom gives financial institutions the tools to send mission-critical communications, securely, affordably, and in full compliance with FCA and GDPR standards.

Whether you're printing hundreds of regulatory notices or delivering personalised loan statements via encrypted email, Micom makes the process effortless.

Book a Free Compliance Communications Review

Let’s explore how Micom can reduce your risk, cut costs, and improve communication with your customers.

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