Elevate Guest Experiences with Seamless Comms
Automate booking confirmations, stay updates and loyalty offers—across print, email and SMS.
Whether you run hotels, resorts or hospitality groups, Micom helps you delight guests at every stage. Send reservation details, check-in reminders, special offers and post-stay surveys securely, reliably and at scale.
Whether you run hotels, resorts or hospitality groups, Micom helps you delight guests at every stage. Send reservation details, check-in reminders, special offers and post-stay surveys securely, reliably and at scale.
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Benefits of Micom
Micom segments your audience and safeguards customer data—so every message feels bespoke and stays compliant.
Booking confirmations & updates
Pre-arrival check-in reminders
Special offers & upsells
Post-stay feedback surveys
Guest engagement analytics
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Built for Personalisation & Privacy
Deliver bespoke guest experiences while keeping data secure and consent-driven.
GDPR-compliant customer data handling
Dynamic content based on past orders and preferences
Opt-in management for promotions and events
Secure archiving of campaign history
Scale Your Campaigns Smoothly
From daily specials to nationwide product launches, automate high-volume sends without missing a beat.
Bulk sends with menu-specific custom fields
API integrations with POS, e-commerce and booking systems
Triggered workflows for abandoned carts and no-shows
Rapid ramp-up for seasonal peaks and festivals
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Auto-select most cost-effective channel per guest
Unified invoicing across all properties
Digital-first prompts to offset print spend
Volume-tier pricing for high-season peaks
Streamline Costs & Maximise Revenue
Consolidate print, email and SMS to reduce overhead, drive upsells and keep budgets under control.
Total Visibility. Zero Guesswork.
Automate follow-ups for feedback and reviews
Prompt guests to leave reviews or complete feedback surveys after their stay, helping you improve service and boost online ratings.
Track delivery and engagement live
Monitor who opened, clicked, or responded—across SMS, email and print—so you can optimise messaging throughout the guest journey.
Export data for compliance and revenue reporting
Easily compile GDPR-compliant engagement data and campaign metrics to support operations, audits, and ROI performance.
Schedule pre-arrival reminders in seconds
Send timely confirmations, check-in details or room upgrade offers to guests—automated and personalised to each booking.
Industries you may be interested in
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Trusted by Leading Hotels & Resorts
From boutique B&Bs to global chains, hospitality teams rely on Micom to elevate guest satisfaction, streamline operations and drive repeat stays.
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