Royal Mail’s Postal Reform 2026: What UK Businesses Need to Know
Understand how Ofcom’s reforms will reshape business communication, and how UK organisations are cutting costs by up to 40% while staying compliant.
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Bring your customer communication into one connected platform.
Powered by Micom Connect. Send, manage and deliver messages across print and digital channels from a single system.
Trusted by finance teams, marketers, healthcare providers, councils and more.
One platform to manage every customer communication
Across print, email, SMS and more
One Platform. Built Around Your Communication
Whether you're sending campaigns or critical messages, Micom Connect adapts to how your business communicates.
CCM
I Manage Customer communications
YOU
Automate critical and regulatory customer communications
From statements and policy updates to payment reminders and legal notices, Micom ensures every message reaches the right person, on time, and securely.
Reduce Manual Work Without Losing Control
Upload documents, automate delivery, and track every step. Whether you're sending 1 or 50,000 customer letters, everything flows from one platform.
Secure by Design. Compliant by Default
Protect customer data with encrypted delivery options and complete audit trails. Micom is built for regulated industries finance, healthcare, legal and more.
Reach More People, Faster
Micom intelligently routes communications based on customer preferences whether that’s post, SMS, email, or secure link. No missed messages. No extra admin.
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NHS Trust
Annual patient letters, reminders, and test results delivered via SMS and fallback print.Micom ensured accuracy and delivery, even when digital details were missing.
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“Micom helps us meet critical deadlines without fail.”
— Howard Lazarus, Bridgend County Borough Council
Year-end council tax mailing volumes met with zero disruption.
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Legal Services Provider
100% audit-compliant digital deliveryEncrypted email with PDF attachments and audit trails built-in.
No need for third-party platforms—everything in one place.
Utilities Provider
SMS sent first. If it fails, print takes over automatically.
When time is critical, Micom ensures the message gets through.
Health Board
Across 350,000+ appointment and treatment letters during flu season.
Micom scaled with demand—keeping us compliant and on time.
“When it’s not good news, it still needs to land.”
From missed payments to fraud alerts, Micom helps banks deliver critical updates quickly, securely, and compliantly—via the channel most likely to reach the customer.
Because unread doesn’t mean undelivered. And silence can cost more than clarity.
Debt Recovery Agency
“No one likes receiving bad news—but it’s worse when it never arrives.”
Micom ensures critical letters—like overdue payment notices or final warnings reach recipients through the most effective channel, whether that’s email, SMS, or printed letter.
When accuracy matters, we deliver—quietly, securely, and on time.
Financial Services
Micom cut the time to prep and send important transactional comms by over 90%.
CX
I Run Campaigns
YOU
Deliver Multi-Channel Campaigns That Land
Run smarter campaigns across physical and digital channels—all from one place.
Micom gives you complete control over print, SMS, email and more, so you can build, automate and track every message from concept to doorstep.
Switch Channels Without Switching Tools
Design and send postcards, letters, SMS and emails from a single dashboard—without involving a print partner, developer, or separate platform.
Personalise Every Message with Precision
Use variable data, customer segments, and triggered journeys to deliver campaigns that feel personal—without manual input.
Track Delivery. Prove ROI. Optimise Fast.
With Micom, every message is measurable. See who received what, when, and how they interacted. Then adjust in real time.
+42% conversion uplift
A reactivation campaign targeting lapsed customers. Email first. Print only if unopened.
“Micom helped us boost ROI without wasting budget. Smart delivery = better results.”
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“Micom helped us turn campaigns into experiences.”
High-value customers received tailored tasting invites by email + follow-up print.
It felt exclusive, because it was.
8-minute setup. 3-channel reach.
Flash sale campaign: email at 9am, SMS at 1pm, print for non-clickers.
All from one dashboard, no tech team needed.
20% increase in local footfall
Personalised SMS and postcards triggered after online menu views or app inactivity.
“We reached the right customers, right near our stores, with zero effort.”
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32% test drive booking rate
Micom triggered emails post-website visit, followed by direct mail for hot leads.
“Sales loved it. Marketing didn’t need to chase.”
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From ad view to visit in 48 hours
Click on a listing? Get an instant SMS + weekend print mailer with directions and deals.
Automated, fast, and fully trackable.
>60% plan upgrade engagement
Micom ran multi-channel campaigns for customers near contract-end.
Micom ran multi-channel campaigns for customers near contract-end.
Email, SMS and mail merged into one seamless customer journey.
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What Our Clients Say
See how clients in regulated industries use Micom to simplify, automate, and protect transactional mail processes.
"The platform is so intuitive that even my non-tech team picked it up instantly. That’s rare and refreshing."
"Micom feels less like a supplier and more like an extension of our own team. They’re quick to respond and always on top of things."
"Switching to Micom cut our print spend in half without sacrificing quality. Finance loves it, and so do our customers."
"We needed a partner who understood that our communications aren’t just marketing – they’re critical. Micom never lets us down."
"The automation alone has saved us days of manual work every month. It’s like having another member of the team."
"I used to worry about compliance with every letter we sent. Micom gives me confidence it’s handled securely and to the highest standards."
"We switched from a traditional mail house, and the difference was night and day. Everything is faster, clearer, and fully tracked."
"Micom took away the stress of managing multi-channel campaigns. I can finally focus on strategy instead of chasing delivery problems."
Why Micom?
Because every message matters.
Micom simplifies complex communications so you can deliver the right message, at the right time, through the right channel.
Hybrid-first communications
Switch between post and digital with ease. Micom lets you deliver messages how your audience prefers.
Built for scale and simplicity
Handle thousands of messages daily or automate individual
touchpoints.
touchpoints.
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Full visibility from send to response
Track delivery, engagement and outcomes across every channel in one place, without switching systems.
Everything you need to manage communication in one platform
From direct mail to digital delivery, marketing automation to compliance-ready workflows, Micom powers secure, multi-channel communication from one place.
Postcards, Letters, SMS, Email & One-Piece Mailers
Marketing automation & custom workflows
CRM/API integration & self-serve tools
Encrypted communications for sensitive documents
Real-time tracking & reporting
Designed for marketing, operations & IT teams
Micom Connect integrates with your data to power communication across every channel
Send data and notifications to unlimited destinations
Customer Request
Day 1
Send initial SMS with token, directing member to authenticated landing page
Authenticated Landing Page
Custom Joins
Day 1
Send Initial email
Day 2
Send Reminder SMS
Day 3
Email not opened send email pack
Automated Action
Automate communication across every channel
Reduce cost. Improve response. Stay compliant.