Micom for Retail & Utilities: Scalable, Multi-Channel Customer Touchpoints

Retailers and utility providers handle some of the highest volumes of customer messaging across the UK. From billing statements and service notices to marketing and outage alerts, the pressure to deliver timely, secure, and consistent communications is constant, and growing.

But as customer expectations shift, legacy systems and siloed tools are holding businesses back. Micom offers a scalable, secure, all-in-one solution to meet these demands with clarity, compliance, and speed.

The Communication Burden on Retailers and Utilities

Every day, your business might be sending:

• Energy or water bills
• Missed payment reminders
• Appointment or service alerts
• Marketing campaigns
• Contract or price changes
• Service outage notifications
• Loyalty programme updates

The problem? These communications are often handled across disconnected platforms, one for email, another for SMS, a third for print, and a fourth for tracking responses. The result is inefficient workflows, inconsistent messages, and increased regulatory risk.

Customers notice. And they leave.

Customers Expect More Than Just Email

Today’s customers want messages where and how it suits them. Some prefer email for quick updates. Others rely on paper letters for important documents like billing or renewals. Many expect SMS for immediate alerts.

If your business can’t meet these preferences, or worse, sends conflicting messages across channels, it damages trust and retention.

With regulators like Ofgem, Ofcom, and the ICO tightening standards around data use and accessibility, getting this right isn’t just good for CX. It’s critical for compliance.

How Micom Makes Communications Easier

Micom unifies all your customer communications in one secure platform, print, email, and SMS.

One Platform, Every Channel:

• No more juggling systems or managing separate vendors
• Upload your messages, automate the workflow, and let Micom handle the rest
• Set triggers, use branded templates, and see live delivery logs

Retailer Benefits:

• Launch customer messages and campaigns faster
• React to buying patterns or delivery delays in real time
• Automate loyalty updates, order receipts, or returns info

Utility Benefits:

• Deliver urgent service updates via SMS or fallback to print
• Automate bill delivery with proof of postage and read receipts
• Maintain compliance with full audit trails and consent tracking

Use Cases Across Retail and Utility Brands

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Supporting Compliance Across All Channels

Whether you’re operating in energy, telecoms, broadband, retail, or finance, compliance matters:

• GDPR requires lawful, auditable communication with customer consent.
• Ofgem/Ofcom demand timely, accessible notices on billing or service changes.
• ICO enforces rules on direct marketing and data protection.

Micom is built for this environment:

• ISO 27001 certified infrastructure
• GDPR-ready messaging controls
• Role-based access and audit logs
• Fallback logic (e.g. SMS if email fails, print if unopened)

Reduce Costs Without Compromising Communication

Many businesses still rely on print rooms, third-party mail houses, or outdated franking machines, all of which drive up costs and risk.

With Micom:

• Letters start from £0.80 per item (with print + postage included)
• There are no hardware leases, ink costs, or hidden extras
• You gain one platform that scales across departments, teams, and locations

Why Retail and Utility Brands Choose Micom

• Works for multi-site teams and enterprise volumes
• Supports marketing, customer service, and billing functions
• Live in under a week with onboarding support
• Built for compliance-heavy, high-urgency communication environments

Book a Free Demo

See how Micom can help your brand simplify secure customer communications across print, email, and SMS.

Book a Demo →

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