Regulatory Communication – secure, audit‑ready messaging across digital and print
Deliver compliant notices, statements and service updates with end‑to‑end audit trails. Digital first. Automated print fallback. Built for regulated teams.
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GDPR‑ready
ISO 27001
ISO 9001
ISO 14001
Cyber Essentials
ICO Registered
Why regulated businesses choose Micom
Most organisations face slow legacy processes, fragmented systems and increasing regulatory pressure. Micom centralises every outbound message in one secure platform, giving you traceability, speed and control.
You’ll fix
Disconnected print and digital systems
Manual handling that risks error and delay
Poor visibility of delivery and receipt
Compliance gaps and weak audit evidence
High costs from outdated tooling
You’ll gain
One place to create, approve and send
Full audit trails and timestamps by event
Encryption at rest and in transit
Automated digital send with print fallback
Real‑time tracking and SLA alerts
Built for compliance. Designed for speed.
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Digital‑first delivery
Send sensitive documents through secure, encrypted links via email or SMS. Add expiry, watermarking and access controls.
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Automated print fallback
If digital isn’t delivered or opened within your SLA, Micom produces and posts the letter automatically. No manual steps.
Evidence you can trust
Every event is logged: created, approved, dispatched, opened, failed, retried, printed, and handed to carrier.
Role‑based control
Granular permissions for legal, operations and customer teams. Clear separation of duties.
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Enterprise‑grade security
ISO‑aligned controls, encryption, monitoring and least‑privilege access. Configurable retention and deletion policies.
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Integrations that fit your stack
Connect by API, SFTP or secure watched folders. Works with CRM, billing and case management systems.
How it works
Trigger
Case, event or schedule starts the timer.
Digital send
Encrypted link via email or SMS with access controls.
Track
Delivery and open events update the audit log in real time.
Fallback
If not delivered or opened within the SLA, print and post automatically.
Proof
Store evidence of dispatch and delivery outcomes for audits.
Result
Customers receive the right message on time. Your team gets indisputable, audit‑ready proof.
Encrypted Digital Mail
Share documents securely with traceable access.
Letters & One‑Piece Mail
Formal outputs with barcodes and proofs.
Automations
Event‑based triggers, retries and escalations.
Templating & Personalisation
Variable data, dynamic content and approvals.
Analytics & Reporting
Delivery, opens, SLA countdowns and outcomes.
Retention Policies
Configurable per document type.
Access Controls
RBAC, maker‑checker, and audit‑friendly approvals.
Use cases by sector
Transactional mail plays a vital role in sectors where clarity, trust, and timeliness are critical.
Healthcare Providers
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Statements
Arrears notices
Policy Updates
KYC Requests
Fee Changes
Healthcare Providers
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Statements
Arrears notices
Policy Updates
KYC Requests
Fee Changes
Healthcare Providers
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Statements
Arrears notices
Policy Updates
KYC Requests
Fee Changes
Healthcare Providers
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Statements
Arrears notices
Policy Updates
KYC Requests
Fee Changes
Healthcare Providers
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Statements
Arrears notices
Policy Updates
KYC Requests
Fee Changes
Results you can measure
Faster time‑to‑send for regulated notices
Higher first‑time delivery via digital channels
Fewer manual steps and errors
Lower print and postage spend through smart routing
Stronger evidence for audits and disputes
Customer Story
A UK council simplified statutory mail by moving to Micom’s digital‑first workflow with print fallback. Outcome: faster dispatch during peak periods, clear audit trails and measurable savings on processing time.
Want a deeper dive? Explore all customer stories or speak to our team.
Want a deeper dive? Explore all customer stories or speak to our team.
Product modules included
Encrypted Comms
Letters
One‑Piece Mail
Email
SMS
Automations
Analytics
Frequently Asked Questions
Is Micom suitable for regulated industries?
Yes. Micom is built for teams that need strong security, audit trails and reliable SLAs.
What happens if a digital message isn’t opened?
Micom automatically prints and posts within your SLA window and records proof of handover.
Can we control retention periods?
Yes. Retention and deletion can be configured per document type and policy.
How do we integrate?
Use our API, SFTP or secure watched folders. We’ll help you get set up.
Do you support approvals and maker‑checker?
Yes. Use role‑based permissions and approval steps tailored to your process.
Ready to stay compliant and move faster?
Join the organisations replacing legacy mailrooms and fragmented tools. Send smarter, stay compliant and keep a perfect audit trail.
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