Micom for Healthcare: Smarter Patient Communications Without Risk

Why Healthcare Needs Better Patient Communication

The healthcare sector is under growing pressure to improve patient communication, without increasing risk or cost. GP surgeries, NHS Trusts, and private clinics often rely on outdated systems: manual posting, disconnected SMS tools, or legacy print rooms.

The result? Delayed appointment letters, missed follow-ups, and rising patient complaints. With millions lost to missed appointments and tighter expectations around patient experience, it’s clear the status quo no longer works.

The Compliance Mandate: DSPT, GDPR and ICO Expectations

Healthcare communications must meet some of the UK's strictest data protection standards. This includes:

• DSP Toolkit (NHS Digital): A benchmark for data handling and processing
• GDPR: Ensures all personal data is encrypted, traceable, and securely managed
• ICO Email Guidance: Requires explicit consent and strong access control for digital messages

Micom was built to meet these requirements by default. Every letter, SMS, and secure email is auditable, encrypted, and tracked, protecting both patient privacy and provider reputation.

From Print Rooms to Patient Rooms: The Hybrid Mail Advantage

Hybrid mail allows you to send patient letters digitally, Micom handles the rest. From printing and folding to postage handover, it’s all automated. No franking machine. No internal print delays.

Use cases include:

• Appointment confirmations and reminders
• Treatment summaries
• Referral letters
• Test results
• Payment notifications

Micom gives healthcare teams full visibility and control. Upload a single document, or automate entire workflows from your clinical system.

Going Digital – Without Losing Reach

Letters still matter, but they’re not the only channel. Micom supports:

• SMS for quick reminders
• Email for appointment confirmations
• Encrypted document links for test results or sensitive reports

This omnichannel approach ensures patients get the message, in the way that works for them. If one channel fails, another picks it up. No patient left behind.

Speed and Cost: How Smart Print Reduces NHS Strain

Micom removes the bottlenecks of in-house mailing. With same-day Royal Mail handover (up to 3pm premium), your letters arrive faster, and cost less.

Estimated savings:

• Up to 40% less than traditional posting
• Reduce missed appointments (DNAs) by up to 35%
• Reclaim staff time spent on printing, stuffing, and queueing at post rooms

For overstretched admin teams, that’s a big win.

Built for the NHS and Beyond

Micom holds the certifications that matter to healthcare decision-makers:
ISO 27001 (data security)
ISO 9001 (quality management)
ISO 14001 (environmental)
Listed on G-Cloud and Crown Commercial Service

With built-in address validation, healthcare-specific templates, and a clean UI, it’s built to handle regulated communications with ease.

Getting Started with Micom in Healthcare

Micom integrates smoothly with your existing systems. Whether you send one letter or 10,000, setup is fast and secure.

• Start with drag-and-drop uploads
• Automate via secure folders or API
• Optional integration with GP systems (e.g. EMIS/SystmOne-compatible workflows)

Our support team helps you every step of the way, ensuring compliance, onboarding, and cost savings from day one.

FAQs

Is Micom approved for NHS communications?
Yes. Micom holds ISO 27001, is GDPR-ready, and aligns with NHS DSP Toolkit expectations.

Can I send digital-only messages?
Absolutely. Micom supports email, SMS, and encrypted web links for digital delivery.

What’s the average letter cost via Micom for a GP?
As low as 80p per letter (based on volume-tiered pricing).

Do I need to change my IT system?
No. You can use Micom as a standalone portal or integrate it with your existing setup.

Is encrypted digital document delivery GDPR-compliant?
Yes. Micom’s Encrypted Comms feature provides secure, trackable access to sensitive documents.

‍