Meet the Support Team
Micom’s Support team is the friendly frontline of our business. Whether helping a client with a campaign setup or troubleshooting a technical query, they’re quick to respond, clear in communication, and always focused on getting the job done right. With a deep understanding of our platform and a human touch, they turn problems into positive experiences—every day.
Join the Support Team
We’re growing—and always looking for people who love to learn, lead, and make a difference. Think you'd be a great fit?
What We Do
We provide timely, expert support across print, email, and SMS services. From answering queries to resolving issues and guiding clients through our platform, we’re here to help things run smoothly from day one.
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Roles in the Team
Support Advisors
Customer Success Specialists
Technical Support Analysts
Service Desk Coordinators
Head of Support
Voices from the Team
Get to know the people behind the platform. From career journeys to day-to-day insights, hear what life at Micom is really like—directly from the teams driving our success.
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“We’re all about making things easier for our clients. Whether it’s a quick fix or a deep dive, we’ve got their back.”
“No two tickets are the same, which keeps things interesting. You’re helping people get back on track—and that feels good.”
Our Impact
Responsive, reliable, and here when it matters most. Our support team helps clients stay confident and in control.
94%
first-response resolution rate
1,500+
client tickets resolved each month
20 Minutes
Average response time under 20 minutes
4.8/5
CSAT score: 4.8/5 across the year
Join the IT Team
Love helping people? Thrive under pressure? Want to be part of a team that’s known for its calm, clarity, and care? This is your place.