Bring every customer communication into one place.
Micom Connect is the web-based platform that allows you to create, manage and deliver communication across print and digital channels from a single system.
No silos. No duplication. Just communication that works properly.
Secure. Scalable. Built for business-critical messaging.
Most communication systems weren’t built to work together
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One platform. Every channel.
Micom Connect brings your communication into a single web-based platform. Create messages, define workflows and deliver across channels without switching systems or rebuilding processes.
Everything you need to manage communication
Create and manage communication
Build campaigns, documents and messages from one interface.
Control delivery logic
Set rules for how, when and where messages are sent.
Automate workflows
Trigger communication based on events, schedules or actions.
Track performance
Monitor delivery, engagement and outcomes across channels.
Every channel, connected
Micom Connect allows you to deliver communication across multiple channels, all managed through one platform.
SMS
RCS
Email
Print & Mail
eDelivery
Secure Communication
Secure Communication
Whatsapp
Desktop App for operational workflows
For teams that prefer working outside the browser, Micom Connect also includes a desktop application. It mirrors the core functionality of the platform, giving you a familiar way to create, send and manage communication directly from your computer.
Upload and process large data files
Work with your files locally and send them straight into Micom Connect without switching between systems. Ideal for teams that prefer managing communication from their desktop environment.
Send print and mail from your desktop
Trigger print and mail jobs directly from your computer, using the same workflows and logic as the web platform. No need to log in through a browser to get started.
Secure document handling
Process and manage documents within your local environment while still benefiting from Micom’s secure delivery infrastructure. Designed to support teams handling sensitive or structured communication.
A familiar way to work
The desktop app gives you the same core functionality as Micom Connect, just in a format that suits your workflow. Perfect for teams that prefer working outside the browser.
Download the app
Built around how communication actually works
Micom Connect follows the same structure most teams already work with, just without the gaps between systems. You bring in your data, define how communication should behave, and the platform handles delivery across channels, with full visibility of what happens next.
01
Bring in your data
Connect your existing data sources or upload files directly into the platform. Whether it’s customer records, billing data or campaign lists, everything starts from a single, consistent input.
02
Define your logic
Set the rules for how communication should be triggered, which channels to use, and how fallback should work if something fails. This is where structure replaces guesswork.
03
Deliver across channels
Send messages through email, SMS, RCS or print using the same workflow. The platform handles the delivery based on the logic you’ve defined, rather than relying on one channel to do everything.
04
Track what happens next
See what was delivered, what failed and how customers responded, all in one place. This gives teams a clearer picture of performance without switching between systems.
Built around how communication actually works
From billing and marketing to reminders and critical updates, everything is managed through one system, giving teams a consistent way to create, send and track communication across every channel.
Appointment Notifications
Debt Collection (PCNs)
Billing and Statements
Payment Reminders and Collections
Marketing campaigns
Regulatory and Critical Communication
Healthcare Letters
Secure Portal Communications
Pension Letters
Powered by your data
Micom Connect integrates with your systems to drive communication across every channel.
Built to integrate with your systems
Micom Connect offers flexible integration options for businesses that need control Micom Connect fits into how your business already operates. Whether you're working with internal systems, CRMs or external data sources, you can trigger and manage communication without changing your core setup.and automation.
API integration
Connect Micom Connect directly to your systems using API, allowing you to trigger communication, send data and manage workflows programmatically as part of your existing processes.
SFTP Uploads
Upload structured data securely using SFTP for batch processing. Ideal for teams working with scheduled files, large datasets or existing file-based workflows.
Event-Based Triggers
Automatically trigger communication based on system events, such as account updates, transactions or status changes, without manual input or intervention.
Custom Workflows
Build workflows that match how your business operates, combining data, logic and delivery across channels without being limited to predefined structures.
Built for secure, business-critical communication
Build your communication around one platform
Micom Connect brings together everything needed to send, manage and deliver communication properly.