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Micom Technologies Named as a Supplier on NHS SBS Framework to Support Public Sector Communications
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Coventry, UK – 06 March 2026 – Micom Technologies has been named as a supplier on the NHS Shared Business Services (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Reference SBS10521), across:
• Lot 1 – Online/Digital Communication
• Lot 2 – Messaging
• Lot 3 – Voice
• Lot 4 – Hybrid Mail
• Lot 7 – Combined Solutions
This appointment provides NHS organisations and approved public sector bodies with a compliant route to access Micom’s multi-channel communication services through the framework agreement.
The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement supports healthcare and public sector organisations in improving how they communicate with patients, citizens and service users. The agreement enables customers to access a range of solutions including digital messaging, SMS, email, hybrid mail and engagement platforms through pre-procured Lots.
By accessing Micom through the framework agreement, eligible organisations can run a mini-competition or make a direct award in line with procurement regulations, reducing the administrative burden associated with running a standalone tender.
Micom’s platform enables organisations to manage regulated and marketing communications across email, SMS and physical mail workflows from a single interface. It supports automated delivery processes, visibility of message performance and structured fallback where required.
The framework agreement is open to NHS and approved public sector organisations across the UK.
For further information about the framework agreement, visit:
To learn more about Micom Technologies, visit:
https://www.micom.com
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About NHS Shared Business Services
NHS Shared Business Services (NHS SBS) was created in 2004 by the Department of Health and Social Care (DHSC) to deliver corporate services to the NHS. A joint venture with Sopra Steria, NHS SBS supports NHS organisations and public sector bodies through a range of framework agreements covering clinical and corporate goods and services.
Micom’s appointment to the Patient/Citizen Communications & Engagement Solutions 2 (SBS10521) framework agreement is effective immediately. The framework is available to NHS organisations and approved public sector bodies across the UK that are eligible to use NHS Shared Business Services agreements.
For further information about the framework agreement, please visit:
To learn more about Micom Technologies and the services available under SBS10521, visit:
Micom’s platform enables organisations to manage regulated and marketing communications across email, SMS and physical mail workflows from a single interface. It supports automated delivery processes, visibility of message performance and structured fallback where required.
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